FAQs
5
What is your cancellation policy?
1
We offer a 100% full refund for cancellations made 30 days or more prior to your event date. For cancellations made between 7 and 29 days before your event, a 50% refund will be issued. Cancellations made within 1 week (7 days) of the event date are non-refundable, as items are held exclusively for your date.
What happens if an item is damaged, broken, or stained during my event?
2
We understand accidents happen! A fully refundable security deposit or non-refundable damage waiver is included with your rental agreement. Small wear and tear is covered, but damaged or missing pieces will be assessed at their full replacement cost from your deposit.
Can I mix and match items or build a custom rental bundle?
3
Absolutely! While our curated collections offer a complete look, you are welcome to pick individual pieces or combine items from different bins to create a custom setup. Please send us an inquiry with your desired items and event date so we can check availability and put together a custom quote for you.
Do I need to clean the items before returning them?
4
How does pickup work? Is delivery offered?
We ask that drink dispensers, glassware, and serving pieces be emptied and rinsed free of food or drink debris before returning. For linens, we handle all full washing and laundering ourselves to ensure proper care within your 2-day return window—we just ask that you spot clean or wipe up any major spills if they occur during your event!
Upon payment and order confirmation, we will send you our exact pickup address (located in Coldwater, Ontario). Delivery is also available for an additional fee depending on event location.